A website inbox lets visitors start a conversation without leaving your site. Your team handles their messages in Botat.
Create the website inbox
Open Inboxes → New Inbox and choose the website channel. Give the inbox a recognizable name and complete the creation steps. Open that inbox’s settings after it appears in the list.
- 1Create a channel with New Inbox.
- 2Open the inbox you want to work in.
Try the share link first
In the website channel settings, find the share link and open it in a separate browser session. Send a test message, then return to Botat and confirm that the conversation appears in the intended inbox.
Using the share link helps you check the inbox before making changes to your website.
Add the widget to your site
Use the setting that copies the embed snippet. Give that snippet to the person who manages your website, or paste it into the appropriate custom-code area in your site builder. Publish the website change so it is available to visitors.
Use the snippet generated for this inbox. Copying a snippet from a different workspace routes messages to that other inbox.
Set appearance and behavior
Open the appearance controls from the inbox settings and review the available design options. If a bot is connected, review the automatic-start setting. Save your changes, then check the published website on a phone and a desktop.
If the share link works but the website widget does not, check the website installation and browser errors with your website manager. If neither works, use the connection checklist.