Billing belongs to a workspace. Switch to the intended workspace, then open Workspace settings → Billing. Review the current plan, status, billing cycle, and period end shown there.
- 1Check the current subscription.
- 2Use the named provider for subscription changes.
Identify the billing provider
If the page says the subscription is managed through Salla or Zid, use that provider’s merchant dashboard to change, renew, or cancel the subscription. Follow the provider named on the page rather than adding another payment method to solve a provider-managed subscription issue.
For a subscription managed directly by Botat, use the plan and payment controls available on the billing page. Review the displayed amount, billing cycle, and confirmation before accepting a change.
Keep billing details current
Where the billing form is available, review the billing contact details and payment method. Save any changes and check the confirmation. The business contact email and billing contact email may serve different purposes.
If the plan looks wrong
Check that you are in the correct workspace and that the provider’s subscription change has completed. Refresh the page after the provider confirms the update.
If the mismatch remains, collect the workspace name, provider, subscription status, and the time of the change. Share a payment reference through your support channel when requested; do not include full card details.
Plan prices and entitlements are shown in the product or provider checkout. Use those current values when reviewing a change.