First connect your Salla store and connect WhatsApp in the same workspace. Store connection and message delivery are separate setup steps.
Choose the sender
Open Salla notifications from the workspace sidebar. Select the correct store connection and WhatsApp inbox using the controls shown. Check the sender’s number before enabling any messages.
- 1Select the WhatsApp sender.
- 2Save the notification configuration.
Prepare the templates
Review the default-template setup area. Create or sync the Salla templates using the available action, then check their approval status. Templates still pending review are not ready for delivery.
For each notification you want to enable, open its template settings. Choose the approved template and language, then review the variable mappings and any required media. Save the assignment.
Enable only the messages you need
Switch on the relevant customer messages and save the notification settings. Reopen the page to confirm the changes were saved.
Salla’s communication requests determine when these customer messages are requested. Configure the corresponding message behavior in Salla, and use Botat to choose the sender and template. Changing a template in Botat does not create an order or trigger a communication request in Salla.
The customer message list is not a switch for every store event. Team low-stock alerts or other separate event workflows should not be assumed to work just because customer notifications are enabled.
- 1Assign an approved template to the message.
- 2Enable this message after its template is ready.
Run one controlled test
Use a test customer and a suitable action in your store that requests the enabled message. Check the notification history in Botat and the recipient’s device. If no request appears, check Salla’s message configuration and store connection. If a request fails, inspect the displayed error, template status, and variable values.
Do not repeat a real order action solely to retry a message. Use the delivery checklist to narrow down the cause.